Refund Policy

1. Our Refund Commitment

At Squadkin Technologies Pvt Ltd, we stand behind our service and want you to be completely satisfied with your experience. This Refund Policy outlines the terms and conditions under which refunds may be issued.

2. Refund Eligibility

2.1 Eligible Refund Requests

You may be eligible for a refund if:

• You request a refund within 7 days of your initial purchase
• You have not exceeded your plan's usage limits
• The service does not meet the advertised specifications
• You experience technical issues that we cannot resolve
• You are not satisfied with the service quality

2.2 Non-Eligible Refund Requests

Refunds will not be issued for:

• Requests made after 7 days from the purchase date
• Usage-based charges that have been consumed
• Violations of our Terms of Service
• Change of mind after extensive usage
• Third-party service issues beyond our control

3. How to Request a Refund

3.1 Required Information

To process your refund request, please provide:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Reason for the refund request
• Any relevant screenshots or documentation

4. Refund Processing Timeline

The actual time for refunds to appear in your account depends on your payment method and financial institution.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit/Debit Cards: Refunded to the original card (5-10 business days)
• Razorpay: Refunded to your Razorpay account (3-5 business days)
• Bank Transfer: Refunded to your bank account (7-14 business days)

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you've used a portion of your subscription
• For unused API credits or features
• When downgrading from a higher plan
• For unused time remaining on your subscription

7. Subscription Cancellation

You can cancel your subscription at any time:

• Through your account dashboard
• By contacting our support team
• By emailing us at support@squadexa.ai

Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the subscription expires.

8. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute:

• Your account may be suspended pending resolution
• We will work with you to resolve the issue amicably
• False chargebacks may result in permanent account termination
• We reserve the right to dispute invalid chargebacks

9. Special Circumstances

9.1 Service Outages

If our service is unavailable for more than 24 hours due to our technical issues, we may offer:

• Service credits for the downtime period
• Extended subscription time
• Partial refunds for significant outages

9.2 Force Majeure

We are not liable for service interruptions caused by circumstances beyond our control, including:

• Natural disasters
• Government actions
• Third-party service failures
• Internet connectivity issues

10. Contact Us for Refunds

For refund requests or questions about this policy, please contact us:

11. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last modified" date.

For significant changes, we will notify users via email or through our Service. Continued use of our Service after changes constitutes acceptance of the updated policy.